Thrive Vitality Customer Care
Refund & Return Policy
We want you to feel confident ordering from Thrive Vitality. This policy explains return eligibility, opened-product requests, damaged orders, refunds, store credit, and how to ask for help.
At a glance
The most important return details.
Return Window
Eligible return requests should be initiated within 30 days of product delivery.
Full Refund Eligibility
Unused products returned unopened and in original condition may qualify for a refund to the original payment method.
Opened Products
Opened products with at least 80% of the original contents remaining may qualify for 50% store credit.
Processing Target
Approved refunds are generally processed within 5 business days after the returned product is received and inspected.
Our Return Approach
Thrive Vitality accepts eligible return requests initiated within 30 days of product delivery. Return eligibility depends on the condition of the product, whether it has been opened or used, the reason for the return, and whether the requirements below are met.
Unopened & Unused Products
An unopened product may qualify for a refund when:
- The return request is initiated within 30 days of delivery.
- The product has not been opened or used.
- The product remains in its original packaging.
- Original seals or tamper-evident packaging remain intact when applicable.
- The product and packaging have not been materially damaged, altered, or tampered with.
Approved unopened-product returns may be refunded to the original payment method after the returned product has been received and inspected by Thrive Vitality.
Opened Products
We understand that occasionally a product may not be the right fit even after it has been opened.
If you are requesting consideration for an opened product, please contact Customer Care and briefly explain why the product did not meet your expectations.
An opened product with at least 80% of its original contents remaining may be considered for store credit equal to 50% of the product’s purchase price, excluding taxes and shipping.
Opened-product requests are reviewed individually and must meet the return, product-integrity, and timing requirements described in this policy.
Items That May Not Be Eligible for Return
A return may be declined when the product:
- Falls outside the applicable return window.
- Has been substantially used beyond the opened-product allowance.
- Has been altered, diluted, refilled, resealed, or tampered with.
- Has been intentionally damaged or improperly stored after delivery.
- Cannot reasonably be verified as the product originally purchased from Thrive Vitality.
- Was identified as final sale or otherwise non-returnable at the time of purchase.
Thrive Vitality may request photographs or other reasonable information when necessary to evaluate a return request.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, appears defective, or contains the wrong product, please contact Thrive Vitality Customer Care as soon as reasonably possible.
Please include:
- Your order number
- A description of the problem
- Photographs of the affected product
- Photographs of the shipping package when shipping damage is involved
Please keep the product and original shipping materials until your request has been reviewed.
Depending on the circumstances, Thrive Vitality may offer an appropriate replacement, refund, store credit, or other resolution.
Refunds & Store Credit
Approved Unopened Returns
Approved unopened and unused returns are generally refunded to the original payment method.
Approved Opened-Product Returns
Eligible opened products may receive store credit equal to 50% of the qualifying product purchase price as described in Section 03.
Processing Time
Approved refunds are generally processed within 5 business days after the returned product has been delivered to Thrive Vitality and inspected.
After Thrive Vitality processes a refund, additional time may be required for the payment provider or financial institution to post the credit to your account.
Return Shipping, Original Shipping & Taxes
Unopened Returns
For eligible unopened-product returns, Thrive Vitality may provide a prepaid return shipping label after the return request has been reviewed and approved.
Opened Products
Unless otherwise approved by Customer Care, the customer is responsible for return shipping costs associated with an opened-product return.
Original Shipping Charges
Original shipping charges are generally not refundable unless the refund is related to a Thrive Vitality fulfillment error, a qualifying damaged or defective order, or another situation where Customer Care determines a shipping refund is appropriate.
Taxes
Applicable tax treatment will be handled as required for the approved refund or store-credit transaction.
Product Integrity & Returned Merchandise
Because Thrive Vitality sells personal wellness, bath, body, topical, and mineral products, returned merchandise must be evaluated carefully.
Returned personal-care products will not be placed back into available inventory unless they are unopened, unused, properly sealed where applicable, and pass appropriate inspection.
This helps us protect product integrity and the experience of future customers.
How to Start a Return
Please contact Thrive Vitality before sending a product back. This allows our team to review your request and provide the correct return instructions.
Contact Us
Submit your request through the Contact page and include your order number.
Provide Details
Explain the reason for the request and include photographs when the order is damaged, defective, or incorrect.
Follow Return Instructions
Customer Care will provide the applicable return address, label, and next steps after review.
Need Help With an Order?
If you’re unsure whether your order qualifies for a return, refund, replacement, or store credit, contact Thrive Vitality Customer Care.
Include your order number and enough information for us to understand what happened. Photographs are helpful for damaged or incorrect orders.
Contact Customer Care