Contact Thrive Vitality
How can we help?
Questions about an order, one of our products, wholesale opportunities, private-label development, or working with Thrive Vitality? You’re in the right place.
Help us respond faster.
A few details in your first message can help us get your request to the right person.
- Order question: include your order number.
- Damaged delivery: include photographs when possible.
- Wholesale or private label: include your business and approximate volume.
Customer Care
Choose the type of help you need.
Whether you’re checking on a package, learning more about a product, or exploring a business opportunity, we’ll help route your request appropriately.
Order Support
Help with an existing order
Order status, shipping, tracking, damaged or incorrect items, returns, refunds, address questions, and other order-related requests.
Include your order number whenever possible.
Product Questions
Ingredients & directions
Questions about ingredients, directions, intended use, product formats, or general product information? Our team can help.
For individualized medical advice, please consult an appropriate healthcare professional.
Wholesale & Private Label
Products for your business
We welcome inquiries from retailers, gyms, recovery facilities, spas, hotels, hospitality groups, athletic organizations, and brands exploring private-label or white-label products.
Tell us about your business, desired format, and approximate volume.
Business Inquiries
Partnerships & collaborations
Contact us regarding partnerships, media, collaborations, affiliate opportunities, hospitality programs, or other business-related requests.
Before You Submit
A few details can save a few emails.
Include the information relevant to your request so Customer Care can understand what happened and what you need.
Existing order
Include your order number and the email address used to place the order.
Damaged or incorrect order
Include photographs of the product and shipping packaging when possible. Keep the packaging until your request is reviewed.
Wholesale or private label
Include your company, expected volume, product format, and a short description of what you’re looking to create.
Product question
Include the product name and the ingredient, direction, or product information you’re asking about.
Send Us a Message
Questions about our products or your order?
Complete the form below and include any relevant order, business, or product details.
Wholesale & Private Label
Interested in working with Thrive Vitality?
We’re developing mineral wellness products and formats for retail, recovery, fitness, hospitality, gifting, and brands seeking private-label or white-label opportunities.
Helpful Resources
You may already find your answer here.
Shipping Policy
Processing times, carriers, tracking, delivery, and shipping information.
Refund & Return Policy
Return eligibility, opened products, damaged orders, refunds, and store credit.
Privacy Policy
Information about privacy, data handling, and customer privacy choices.
Frequently Asked Questions
Common questions about Thrive Vitality products, ordering, and customer support.
Thrive Vitality
Soak. Reset. Thrive.
Whether you’re placing your first order, already use our products, want to carry Thrive Vitality, or are exploring a custom product opportunity, we’d be glad to hear from you.