Privacy Policy

Information We Collect

The information we collect depends on how you interact with Thrive Vitality.

Information You Provide

You may provide information such as:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account information
• Order and transaction information
• Communications submitted to Customer Care
• Information submitted through website forms
• Marketing and communication preferences

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages or websites
• Approximate location derived from technical information
• Date and time of visits
• Interactions with website features
• Cookie and similar technology information

How We Use Information

Thrive Vitality may use information for purposes such as:

• Processing and fulfilling orders
• Processing payments and transactions
• Providing shipping and delivery information
• Communicating about orders, returns, refunds, and customer-service requests
• Creating and maintaining customer accounts
• Providing requested products and services
• Improving our website, products, and customer experience
• Maintaining website security
• Detecting or preventing fraud, misuse, or unauthorized activity
• Maintaining business and transaction records
• Sending marketing communications when permitted
• Measuring website and marketing performance
• Complying with applicable legal, accounting, tax, and regulatory obligations

Orders & Payment Processing

When you make a purchase, information necessary to complete the transaction may be shared with service providers involved in processing and fulfilling your order.

These may include:

• Payment processors
• Shipping carriers
• Order-fulfillment providers
• Website and e-commerce service providers
• Fraud-prevention and security providers

Payment providers may collect and process information necessary to complete your transaction and maintain their own privacy and security practices.

Cookies & Similar Technologies

Thrive Vitality may use cookies and similar technologies to operate, protect, understand, and improve the website.

These technologies may be used for purposes such as:

• Keeping the website functioning properly
• Remembering customer preferences
• Maintaining shopping-cart and account sessions
• Understanding how visitors use the website
• Measuring website performance
• Preventing fraud and improving security
• Measuring marketing effectiveness
• Providing advertising or marketing functionality when enabled

Some technologies may be necessary for operation of the website, while others may be optional.

Where available, you may manage optional technologies using the privacy or cookie controls provided on our website.

Analytics & Advertising Technologies

Thrive Vitality may use analytics, advertising, and measurement services to understand website activity and evaluate the effectiveness of our marketing.

Depending on the services enabled on our website, these providers may receive technical information such as:

• IP address
• Device or browser information
• Website activity
• Referring information
• Interactions with advertisements or marketing campaigns

Your ability to control these technologies may depend on your browser settings, website privacy preferences, and rights available under applicable law.

Email Marketing

If you subscribe to Thrive Vitality marketing communications or otherwise choose to receive promotional messages, we may use your contact information to send:

• Product announcements
• Special offers
• Educational content
• Company news
• Other Thrive Vitality marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link provided in those communications.

Transactional communications concerning orders, accounts, shipping, returns, security, and customer-service matters are separate from promotional marketing communications.

How We Share Information

Thrive Vitality may disclose personal information when reasonably necessary to operate our business, provide requested services, protect our website and customers, comply with applicable law, or as otherwise described in this policy.

Information may be provided to service providers supporting functions such as:

• Website hosting
• E-commerce services
• Payment processing
• Shipping and fulfillment
• Email delivery and marketing
• Analytics
• Advertising and measurement
• Fraud prevention
• Security
• Information technology and technical support
• Professional accounting, legal, or business services

We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Investigate fraud or misuse
• Protect Thrive Vitality, our customers, or others
• Enforce applicable policies or agreements
• Complete a merger, acquisition, financing, restructuring, or other business transaction

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, legal, and business requirements.

Retention periods may depend on factors such as:

• Customer-service needs
• Order and transaction history
• Accounting requirements
• Tax requirements
• Fraud prevention
• Legal obligations
• Dispute resolution
• Security requirements
• Business recordkeeping needs

Information that is no longer required may be deleted, anonymized, or otherwise handled according to applicable requirements and our business practices.

Data Security

Thrive Vitality uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, electronic communication, or method of transmitting information over the internet can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect account credentials and personal information.

California Privacy Rights

California residents may have additional rights under applicable California privacy law.

Where applicable, these may include rights to:

• Know what categories of personal information have been collected
• Access certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Receive information about how personal information is used or disclosed
• Opt out of certain sales or sharing of personal information
• Limit certain uses or disclosures of sensitive personal information when applicable
• Exercise applicable privacy rights without unlawful discrimination

We may need to verify your identity before completing certain privacy requests.

California residents may use our Your Privacy Choices page or contact Thrive Vitality to submit an applicable request.

Global Privacy Control & Opt-Out Preference Signals

Where required by applicable law, Thrive Vitality will process recognized browser-based opt-out preference signals, including supported Global Privacy Control signals, according to applicable requirements.

An opt-out preference signal generally applies to the browser or device from which the signal is received unless sufficient information is available to associate the request with a customer account or identified consumer where appropriate.

Children’s Privacy

Thrive Vitality’s website and products are intended for a general adult consumer audience and are not directed toward children under 13.

We do not knowingly seek to collect personal information from children under 13.

If you believe a child has submitted personal information to Thrive Vitality without appropriate authorization, please contact us so the matter can be reviewed.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Thrive Vitality is not responsible for the privacy practices, security, content, or policies of independently operated third-party websites.

We encourage you to review the privacy policy of third-party services you choose to use.

Processing & Storage of Information

Thrive Vitality and the service providers supporting our website and business may process or store information in locations different from the location where you live.

Privacy and data-protection requirements may vary between jurisdictions.

We use service providers and business systems according to our operational needs and applicable legal requirements.

Data Breaches & Security Incidents

If Thrive Vitality becomes aware of a security incident involving personal information, we will investigate and respond as appropriate.

When notification to customers, government agencies, regulators, or other parties is required by applicable law, notifications will be made in accordance with those requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our website
• Business operations
• Technology
• Service providers
• Privacy practices
• Legal or regulatory requirements

When the policy is updated, the revised version will be posted on this page with an updated Last Updated date.

Material changes may also be communicated through other appropriate means when necessary.